Terms of Use for the Buyback Service

2.1. Within the Pukamuka service, the Service Provider organises the execution of an Order for the Client with the involvement of the Intermediary, Seller of Goods, payment operators, logistics partners, warehouses, carriers, customs brokers, technical providers, consultants and other third parties.

2.2. The Service Provider is the principal responsible party before the Client for the organisation of the Pukamuka service and the proper execution of an Order within the scope of these Terms.

2.3. The Service Provider is liable to the Client for actions or omissions of third parties engaged by the Service Provider for the purchase service, organisation of an international purchase, client support, delivery, processing, support, Pukamuka Service Guarantee and other services within the Pukamuka service only within the limits of the specific Order, paid services and the actual area of control of the Pukamuka service.

2.4. The Client purchases goods from the company expressly designated as the Seller of Goods in the specific Order, invoice, payment confirmation, Personal Account or other Pukamuka service document.

2.5. The terms of a specific Order, including the Seller of Goods, scope of services, payment procedure, delivery, return and support, may be determined in the Personal Account, invoice, payment confirmation or other Pukamuka service notification.

2.6. If the terms of a specific Order, invoice, payment confirmation, Personal Account or other service document differ from these Terms, the special terms of the specific Order shall prevail, provided that they do not contradict mandatory provisions of applicable law.

2.7. If any provision of these Terms limits or excludes the liability of the Pukamuka service, such limitation shall apply only to the extent permitted by applicable law and shall not limit mandatory rights of the Client as a consumer where such rights may not be limited by contract.

2.8. The Service Provider does not pay customs duties, taxes, fees or other mandatory payments related to the import of goods into Ukraine on behalf of the Client unless expressly stated otherwise in a specific Order.

2.9. Acceptance of these Terms does not constitute an instruction to purchase goods on behalf of the Client unless expressly stated otherwise in a specific Order or a separate document accepted by the Client.

2.10. Pukamuka is not a marketplace, manufacturer of goods, official dealer of brands, warranty centre, bank, payment institution, electronic money institution, money transfer service, currency exchange service, investment platform or financial marketplace.

2.11. Pukamuka does not guarantee the availability of goods, price stability, validity of promotions, dispatch times by the store, originality of goods, manufacturer's warranty, manufacturer's service support or the store's return policy unless expressly stated otherwise in a specific Order.

2.12. All trademarks, brand names, logos, product images and other intellectual property objects belong to their respective rights holders. Pukamuka is not an official representative, dealer, distributor, partner or warranty centre of such brands unless expressly stated otherwise.

2.13. Any amounts paid by the Client are used exclusively for the execution of the Client's Orders, payment for goods, service fees, warehouse processing, delivery, customs duties, taxes, third-party fees, additional services and other expenses directly related to the Pukamuka service.

2.14. The Client may not use the Pukamuka service for money transfers between persons, balance top-ups for financial purposes, cash withdrawals, currency exchange, investments, payments to third parties not related to an Order, circumvention of sanctions, fraud, money laundering, terrorist financing or other illegal activity.

2.15. The Service Provider may refuse to execute an Order, restrict access to the service, suspend the Client Account, request additional documents or refund funds if there is a risk of fraud, violation of sanctions, payment operator rules, carrier rules, customs rules, law or internal security rules of the service.

3.1. These Terms are electronic terms of use of the Pukamuka service and may be accepted by the Client by registration, clicking the relevant button or checkbox, submitting an application, creating an Order, confirming an Order, making a payment, using the Personal Account or actually using the service.

3.2. Acceptance of these Terms may be recorded by technical means of the Pukamuka service, including date, time, IP address, phone number, email address, Client Account identifier, Order number, payment transaction, technical logs, button clicks, confirmation in the Personal Account, correspondence with the Client or other electronic evidence.

3.3. The Client agrees that electronic evidence, technical records, payment confirmations, correspondence, messages in the Personal Account, tracking, invoices, warehouse records, photos, videos and other digital data may be used as evidence of acceptance of the Terms, placement of an Order, payment, performance of services, delivery, return, complaint or payment dispute.

3.4. A separate written signature of the Client on a paper copy of these Terms is not required unless expressly required by law or by a separate agreement between the parties.

3.5. To confirm acceptance of these Terms on the Order checkout page or in another service interface, the following wording may be used: "I have read and agree to the Terms of Use for the Pukamuka Product Purchase Service."

4.1. Pukamuka may operate as a private club, restricted access service, personal invitation model, referral access model, pre-application model, test launch, limited-seat model or another access model determined by the Service Provider or the Intermediary.

4.2. Submission of an application for access to Pukamuka does not mean automatic registration, automatic creation of a Client Account, admission to the club, guaranteed access to the service or the creation of a service contract.

4.3. The Service Provider or the Intermediary may, at its own discretion, grant access to the service, refuse access, leave an application for additional review, place an application on a waiting list, request additional information, restrict access to specific services, countries, product categories or functions, and terminate access to the service.

4.4. The Service Provider is not obliged to explain the criteria for acceptance or refusal of access to the club, except where such explanation is expressly required by law.

4.5. Access to the Pukamuka service may not be used by the Client for illegal activity, purchase of prohibited goods, circumvention of rules of stores, brands, payment operators, carriers, customs authorities or law.

5.1. To use certain functions of Pukamuka, the Client may be required to create a Client Account.

5.2. During registration or placement of an Order, the Client must provide accurate, up-to-date and complete information.

5.3. The Service Provider may verify the email address, phone number, identity of the Client, payment details, delivery address, source of funds and other data where such verification is necessary for payment security, execution of the Order, customs clearance, compliance with law or compliance with payment operator rules.

5.4. One phone number and one email address may be linked only to one Client Account unless otherwise permitted by the Service Provider.

5.5. The Client is responsible for maintaining access to the Personal Account and for the confidentiality of login, password, access codes and other authorisation tools.

5.6. All actions performed through the Client's Personal Account shall be deemed actions of the Client unless the Client proves unauthorised use of the Client Account and promptly notifies Pukamuka.

5.7. The Service Provider may suspend or restrict the Client Account if there is suspicion of fraud, unauthorised access, violation of these Terms, sanctions risk, incorrect data, violation of payment operator rules, carrier rules or law.

6.1. Available countries of purchase are determined by the Service Provider and may be displayed on the website, in the Personal Account, in tariffs or through another official Pukamuka channel.

6.2. The Pukamuka service may organise purchases of goods from the United States, the United Kingdom, Poland, Germany, Romania and other countries after their connection to the service.

6.3. If a country of purchase is not listed as available, execution of an Order from such country is possible only after separate confirmation by the Pukamuka service.

6.4. The Service Provider may temporarily or permanently restrict the acceptance of Orders from certain countries, stores, marketplaces, product categories or routes without prior notice to the Client if this is necessary for security, legality or proper execution of Orders.

6.5. Availability of a particular country, store, brand, product category, payment method or route does not guarantee that any specific Order will be accepted or executed.

7.1. The Client places an Order through the Personal Account, website, mobile application, service manager, email, messenger or another official Pukamuka channel.

7.2. When placing an Order, the Client provides the country of purchase, product link, product name, brand, model, article number or SKU if available, size, colour, quantity, product price, Client details, recipient details, delivery address, contact phone number, email address, requested additional services and other data necessary for execution of the Order.

7.3. The Client is responsible for the accuracy, completeness and reliability of all data provided when placing an Order.

7.4. After receiving the Order, the Pukamuka service may verify the possibility of its execution, product availability, possibility of payment, delivery, export, import and compliance of the product with the service rules.

7.5. The Pukamuka service may refuse to execute an Order if the product is prohibited, restricted, risky, unavailable, cannot be paid for, cannot be delivered, or if its purchase, export, import or transportation may violate law, payment operator rules, carrier rules or internal service rules.

7.6. After checking the Order, the Service Provider, Intermediary or another involved service participant provides the Client with a cost calculation for the Order.

7.7. Before making payment, the Client must check all Order parameters, including product, quantity, size, colour, delivery address, delivery method, cost, additional services and other terms.

7.8. After confirmation and payment of the Order, changes to Order parameters are possible only subject to the technical and operational capability of the Pukamuka service.

7.9. If the Client provides an incorrect link, inaccurate description, incorrect size, colour, model, address, phone number, recipient details or other information, all consequences, costs, delays, returns or inability to execute the Order shall be borne by the Client.

8.1. The Order cost calculation may include the Product Price, local delivery in the country of purchase, warehouse processing, packaging, repacking, international delivery, Service Provider Fee, Intermediary Fee, payment operator fee, cost of Additional Services, customs duties, taxes, fees, customs brokerage services, third-party expenses and other agreed expenses.

8.2. The calculation may be preliminary or final depending on product availability, terms of the store or supplier, delivery cost, exchange rate, payment fees, customs duties, taxes, dimensions, weight, route, delivery method and other factors.

8.3. If before the product purchase the store or supplier changes the price, cancels a discount, changes delivery terms or the product becomes unavailable, the Pukamuka service may change the calculation or cancel the Order with a refund of the relevant amount to the Client in accordance with these Terms.

8.4. If after receiving the product the actual weight, dimensions, product category, customs value, composition of the Order or delivery conditions differ from those previously stated, the Pukamuka service may change the final calculation.

8.5. The Client understands and agrees that any Tax Effect arising in the country of purchase, country of export or country of registration of the Seller of Goods is not a separate right of the Client to receive compensation, refund or payment unless expressly stated otherwise in a specific Order.

8.6. If the Seller of Goods or another service participant is entitled to a refund, set-off, reimbursement, non-application, exemption or reduction of value added tax, sales tax or another tax, such Tax Effect forms part of the internal commercial, pricing and tax model of the relevant service participant unless expressly agreed otherwise with the Client.

8.7. The Client has no right to demand a separate refund of value added tax, tax refund upon export of goods outside the country of purchase, sales tax or another tax amount unless such amount was expressly specified as an amount refundable to the Client in a specific Order.

8.8. The benefit of purchase in a country, state or jurisdiction with a lower tax burden, including absence or non-application of sales tax, may be taken into account by the Pukamuka service in the commercial calculation of the Order cost but is not guaranteed as a separate payment to the Client.

8.9. The Client agrees that the Order cost may be formed as a single commercial calculation including goods, services, delivery, fees, additional expenses and other components, without an obligation of the Pukamuka service to disclose internal margin, internal discounts, Tax Effect or commercial arrangements with other participants.

9.1. Payment for an Order may be made by bank cards, bank transfer, through payment systems, acquiring or other available payment methods.

9.2. Payment may be made through MonoPay, LiqPay, Stripe, Revolut, acquiring banks or other connected payment operators, banks or financial providers.

9.3. The Payment Operator may be determined depending on the country of purchase, currency, type of Client, payment method, security rules, bank requirements or technical availability of the payment.

9.4. The Client's payment may include the Product Price, service fees, delivery, Additional Services, payment operator fees, customs duties, taxes, fees, customs brokerage services and other agreed expenses.

9.5. Payment accepted by the Intermediary or another designated payment recipient in relation to the Product Price may be deemed accepted for the benefit of the Seller of Goods if this is provided for by the specific Order, service rules, invoice, payment confirmation or agreement between the relevant service participants.

9.6. The Client must make payment within the period specified in the invoice, calculation, Personal Account or Pukamuka service notification.

9.7. If the Client fails to make payment within the established period, the Order may be cancelled without additional notice.

9.8. In case of a refund for a transaction made through a Payment Operator, the refund is usually made using the same method by which the payment was made, unless another method is agreed by the parties and does not contradict the rules of the Payment Operator.

9.9. Fees of payment operators, banks, acquirers or other financial institutions may not be refunded if such fees have already been charged and are non-refundable under the rules of the relevant Payment Operator.

9.10. If the Client initiates a payment dispute, chargeback, complaint to a bank or Payment Operator, or another payment dispute, the Pukamuka service may suspend execution of the Order, delivery, refund, access to the Personal Account or other actions until completion of the review of the relevant dispute.

9.11. The Pukamuka service may transfer information regarding the Order, payment, delivery, correspondence with the Client and services performed to payment operators, banks, international payment systems, law enforcement authorities or other competent persons if this is necessary for the review of a payment dispute, chargeback, payment complaint, fraud check, sanctions check, anti-money laundering and counter-terrorist financing checks or protection of the rights of the Pukamuka service.

9.12. In case of an unfounded payment dispute, chargeback, repeated payment dispute or abuse of payment mechanisms, the Pukamuka service may restrict the Client's access to the service, refuse further service, retain documented expenses and transfer information to payment operators or other competent persons to protect the rights of the service.

10.1. If the Pukamuka system displays an internal balance, such balance is solely internal technical accounting of amounts related to Orders, payments, services, delivery, refunds, compensation or Client expenses.

10.2. The Internal Order Balance is not a bank account, electronic wallet, electronic money, payment service, deposit, credit limit or financial product.

10.3. The Internal Order Balance does not accrue interest, may not be used for transfers to other persons, may not be withdrawn in cash, may not be used outside the Pukamuka service, may not be used for currency exchange, investments or payments to third parties not related to the Client's Orders.

10.4. Refunds from the Internal Order Balance are made only through available and permitted payment methods, taking into account security checks, sanctions, fraud prevention, anti-money laundering and counter-terrorist financing checks, compliance checks and confirmation of the Client's identity.

11.1. After confirmation of the Order and receipt of payment, the Pukamuka service organises the execution of the Order with the involvement of the relevant participants in the model, contractors, payment operators, logistics partners and other third parties.

11.2. The Order is executed in accordance with the terms of the specific Order, product availability, rules of the store or supplier, carrier rules, payment operator rules, customs requirements and these Terms.

11.3. If the store or supplier does not confirm the order, cancels the sale, does not accept payment, changes the price, fails to deliver the product, sends the wrong product or makes another error, the Pukamuka service informs the Client and offers available options for resolution.

11.4. The Pukamuka service may independently determine the optimal method of executing the Order, including the choice of Payment Operator, warehouse, logistics partner, route, method of packaging, processing and delivery, unless expressly stated otherwise in a specific Order.

11.5. The Pukamuka service may combine, split, repack or otherwise process goods if necessary for the execution of the Order, reduction of delivery cost, safety of transportation or compliance with carrier or customs requirements.

11.6. The Pukamuka service may change the route, warehouse, carrier, delivery method or another element of Order execution if necessary for safety, timing, cost, customs clearance, compliance with carrier rules or proper execution of the Order.

12.1. The Seller of Goods is the company or other legal entity expressly designated as the Seller of Goods in the specific Order, invoice, payment confirmation, Personal Account or other Pukamuka service document.

12.2. Depending on the country of purchase, route, payment model, product availability and the terms of the specific Order, the Seller of Goods may be one of the SuperGlobal companies, including:

1. SUPERGLOBAL LTD;
2. SUPERGLOBAL LLC;
3. SGL Logistics & Delivery GmbH;
4. SuperGlobal Sp. z o.o.;
5. another legal entity expressly designated as the Seller of Goods in the specific Order.

12.3. If another legal entity is expressly specified as the Seller of Goods in a specific Order, that legal entity shall be the party to the contract for the sale of goods with the Client within the relevant Order.

12.4. The contract for the sale of goods arises between the Client and the company designated as the Seller of Goods.

12.5. The document confirming the sale of goods may be provided to the Client electronically through the Personal Account, by email or through another official Pukamuka channel.

12.6. If additional documents, confirmations, invoices, payment documents, customs documents or Client data are required for a specific Order, the Client must provide such documents and data within the period determined by the Pukamuka service.

12.7. If a specific Order provides for another status of seller, payment recipient, service provider or delivery operator, such status is determined by the documents of the specific Order.

12.8. The checkout page, invoice, payment confirmation or Personal Account may indicate the Seller of Goods, payment recipient, payment composition, country of purchase, country of export, delivery terms, inclusion or exclusion of customs duties in the calculation, return terms and other special terms of the specific Order.

12.9. If a specific Order states that payment is made as "Payment for Pukamuka Order No. ____" or another similar payment purpose, such payment may include the Product Price sold by the Seller of Goods, service fees, delivery, Additional Services, third-party payments and other agreed expenses.

13.1. To confirm placement, payment, execution, delivery, return, complaint, Pukamuka Service Guarantee, tax logic, customs clearance, payment dispute, chargeback or protection of the rights of the Pukamuka service, the service may create and store an Order evidence package.

13.2. The Order evidence package may include the Client's application, acceptance of the Terms, date and time of placement, IP address, Client Account data, cost calculation, payment confirmation, Payment Operator data, invoices, Seller of Goods documents, warehouse records, photos, videos, weight, dimensions, tracking, customs documents, delivery documents, proof of receipt of goods, correspondence with the Client, support records, return documents and other data related to the execution of the Order.

13.3. The Client agrees that the Order evidence package may be used by the Pukamuka service to confirm the performance of services, protect against claims, review complaints, interact with payment operators, banks, carriers, customs authorities, tax authorities, consultants, lawyers, auditors, insurance companies or other competent persons.

13.4. The Order evidence package may be stored for the period necessary for the execution of the Order, review of claims, tax, customs, accounting, payment and legal protection of the Pukamuka service, but not less than the periods provided for by applicable law.

14.1. Delivery of goods is organised in accordance with the terms of the specific Order, available routes, carrier rules, customs requirements and the capabilities of the Pukamuka service.

14.2. The goods may undergo warehouse processing, packaging, repacking, inspection, preparation for international delivery or other actions necessary for the execution of the Order.

14.3. Delivery times are indicative unless expressly stated otherwise in a specific Order.

14.4. The Pukamuka service is not responsible for delays caused by stores, suppliers, carriers, customs authorities, banks, payment operators, military actions, force majeure or other circumstances outside the control of the relevant service participant.

14.5. The Client must receive the goods within the period determined by the carrier, postal operator, pick-up point, parcel locker or Pukamuka service.

14.6. If the Client fails to receive the goods within the established period, storage, repeated delivery, return, disposal or other related costs may be charged to the Client.

14.7. Risks related to the inability to deliver due to an incorrect address, incorrect phone number, absence of the recipient, failure to provide documents or refusal to receive the goods shall be borne by the Client.

15.1. The Client understands that the import of goods into Ukraine may be accompanied by customs duties, taxes, fees, customs brokerage services and other mandatory payments.

15.2. Customs duties, taxes and fees are determined in accordance with Ukrainian law, decisions of customs authorities, value, product category, number of shipments, sender data, recipient data, delivery route, documents and other factors.

15.3. If the value of goods in the shipment exceeds the duty-free limit or if customs authorities decide to charge payments, the Client must pay customs duties, taxes, fees and customs brokerage services unless expressly stated otherwise in a specific Order.

15.4. The Service Provider does not guarantee the immutability of customs rules, customs duty rates, value added tax, fees, customs clearance procedures or decisions of customs authorities.

15.5. The Client must provide documents, data, explanations or confirmations required for customs clearance if such documents or data are requested by the Pukamuka service, carrier, customs broker, customs authority or another competent authority.

15.6. If the Client fails to provide the necessary documents or data, the Pukamuka service may suspend execution of the Order, return the goods, place them in storage, refuse execution or take other actions necessary to protect the interests of the service and comply with law.

15.7. The Client is responsible for the accuracy of the product description, actual product value, product documents, invoices, purchase confirmations and other information necessary for customs clearance if such information is requested by the Pukamuka service or competent authorities.

16.1. The Client may order Additional Services if they are available for the specific country of purchase, product and logistics route.

16.2. Additional Services may include photo inspection of goods, video review, completeness check, external condition check, functionality check, repacking, consolidation, splitting of shipment, additional packaging, labelling, removal of promotional materials, removal of unnecessary packaging, product return, complaint support and other services available in the Personal Account.

16.3. If the Client has not ordered photo inspection, video review, completeness check or inspection, the goods may be shipped in the condition in which they were received for execution by the Pukamuka service.

16.4. Additional Services may have separate cost, performance periods, limitations and conditions of application.

16.5. Ordering an Additional Service does not guarantee the detection of all possible defects, hidden defects, discrepancies or damage to the goods.

17.1. Certain categories of goods may be accepted for execution only after additional verification by the Pukamuka service.

17.2. High-Risk Goods may include perfumes, cosmetics, goods with batteries, electronics, high-value goods, branded goods, auto parts, children's goods, health products, dietary supplements, goods requiring special documents, goods subject to air transportation restrictions, goods with an increased risk of counterfeiting, damage, return or customs dispute.

17.3. The Pukamuka service may refuse to purchase, deliver, return or process High-Risk Goods if such goods create legal, payment, customs, logistics or reputational risk.

17.4. If the Client insists on purchasing High-Risk Goods, the Pukamuka service may require additional confirmation, prepayment, waiver of certain claims or other conditions for execution of the Order.

18.1. The Pukamuka service does not accept Orders for goods that are prohibited or restricted for purchase, payment, export, import, transportation, air transportation, postal shipment or delivery to Ukraine.

18.2. Prohibited or restricted goods include goods in the following categories:

1. weapons, weapon components, ammunition, explosives and dangerous pyrotechnics;
2. narcotic, psychotropic, illegal or controlled substances;
3. prescription medicines, restricted pharmaceutical products and medical goods without required documents;
4. alcohol, tobacco, nicotine products and other excisable goods if their transportation or import is prohibited or restricted;
5. cash, bank cards, identity documents, passports, securities and other financial or identification instruments;
6. unprocessed precious metals, precious stones without documents and other valuables requiring special clearance;
7. counterfeit goods or goods infringing intellectual property rights;
8. toxic, radioactive, flammable, corrosive or other dangerous materials;
9. batteries or dangerous goods not accepted by carriers;
10. live animals, perishable goods or goods requiring a special temperature regime if the service or carriers do not accept such goods;
11. sanctioned goods, dual-use goods or goods that may violate export control;
12. any goods prohibited by law, carriers, customs authorities, banks, payment operators or compliance partners.

18.3. The Pukamuka service may refuse to execute an Order without additional explanation if the goods may create legal, financial, customs, logistics, sanctions, payment or reputational risks.

18.4. If after acceptance of an Order the Pukamuka service discovers that the goods are prohibited, restricted or risky, the service may cancel the Order, return the goods, dispose of the goods, transfer the goods to competent authorities or take other actions in accordance with law, carrier rules, customs rules or internal service rules.

19.1. Return of goods is possible only if permitted by the rules of the store, supplier or Seller of Goods, condition of the goods, return periods, carrier rules, customs rules and technical possibility of return.

19.2. If the goods have not yet been purchased, the Client may cancel the Order and the paid amount shall be refunded in accordance with the service rules and Payment Operator rules.

19.3. If the goods have already been purchased, return is possible only subject to agreement with the Pukamuka service and the possibility of returning the goods to the relevant party.

19.4. Service Provider Fees and Intermediary Fees may not be refunded if the relevant services have already been provided in full or in part.

19.5. The costs of return, reverse delivery, customs clearance, warehouse processing, payment fees and other related expenses shall be borne by the Client unless expressly agreed otherwise by the parties.

19.6. If return of the goods is impossible for reasons beyond the control of the Pukamuka service, the Client has no right to demand refund of the Product Price, service fees or other expenses unless expressly provided for by the specific Order or mandatory provisions of applicable law.

19.7. Goods may not be returnable if they are personalised, made to order, used, damaged after receipt, without tags, without original packaging, purchased on final sale, sale, outlet, archive sale or another special promotion, if return of such goods is not permitted by the relevant party and unless otherwise provided by mandatory provisions of applicable law.

20.1. The Client has the right to contact Pukamuka support with a complaint regarding an Order.

20.2. A complaint is submitted through the Personal Account, email, messenger or another official Pukamuka channel.

20.3. In the complaint, the Client must specify the Order number, full name or company name, contact details, description of the problem, photos, videos, documents or other evidence if available, and the desired method of resolution.

20.4. The Pukamuka service may request from the Client additional documents, photos, videos, payment confirmations, identity documents or other information necessary to review the request.

20.5. If the Client receives goods with damaged packaging, signs of interference or external damage, the Client must record this at the time of receipt of the goods, prepare a report with the carrier or representative of the pick-up point and provide the Pukamuka service with photos, videos and other evidence.

20.6. If the Client did not record damage at the time of receipt of the goods, the Pukamuka service may reject the claim if there is no evidence that the damage occurred before the goods were received by the Client, except where such rejection contradicts mandatory provisions of applicable law.

20.7. The complaint review period depends on the nature of the request and the need to obtain information from carriers, payment operators, warehouses, the Seller of Goods, stores, customs authorities or other involved persons.

21.1. The Service Provider, Intermediary, Seller of Goods or Payment Operator may request documents from the Client to confirm identity, payment card, legitimacy of payment, delivery address, source of funds or other data necessary for execution of the Order.

21.2. If the requested information is not provided, the Pukamuka service may suspend or cancel the Order, refuse to provide the service or refund funds in accordance with the service rules and Payment Operator rules.

21.3. The Pukamuka service may refuse to accept or execute an Order if the payment, card, source of funds, Client behaviour or Order parameters raise suspicion of fraud, violation of law, sanctions restrictions, payment system rules or internal security rules of the service.

21.4. The Client confirms that the Client is not a sanctioned person, does not act in the interests of a sanctioned person, does not use the service for persons, goods, countries or activities subject to sanctions, and does not use the service for fraud, money laundering, terrorist financing, sanctions circumvention or other illegal activity.

21.5. The Pukamuka service may conduct compliance checks, sanctions checks, fraud checks, anti-money laundering and counter-terrorist financing checks, as well as other checks necessary for service security, compliance with law, bank rules, payment operator rules, carrier rules or partner requirements.

22.1. If the Client places an Order as an individual entrepreneur, legal entity, buyer, trader, business owner or person purchasing goods for testing, resale, production, assembly, packaging, samples, commercial batches or other business use, special terms may apply to such Order.

22.2. A Client purchasing goods for business purposes is independently responsible for legality of import, certification, labelling, permits, tax accounting, customs classification, possibility of resale, compliance with consumer rights and other legal requirements.

22.3. The Pukamuka service does not guarantee that goods purchased through the service may be legally resold, used in production, imported as a commercial batch or used in business activity without additional permits, certificates, licences, labelling or customs clearance.

22.4. For business Orders, the Pukamuka service may request additional documents, invoices, product codes, descriptions, certificates, confirmation of end use, confirmation of source of funds or other information.

22.5. If the Client concealed the business purpose of the Order or provided inaccurate information about the goods, recipient, purpose of goods or their value, all related risks, costs, fines, delays, customs clearance refusals or returns shall be borne by the Client.

23.1. By placing an Order, the Client consents to the processing of personal data for the purpose of executing the Order, payment, purchase of goods from the Seller of Goods, delivery, customs clearance, communication, claims support, payment security and compliance with legal requirements.

23.2. Personal data may be transferred between the Service Provider, Intermediary, Seller of Goods, relevant SuperGlobal companies, payment operators, warehouses, carriers, customs brokers, banks, consultants, technical providers, compliance partners and other contractors if necessary for execution of the Order.

23.3. The Client confirms that the recipient data provided to the Pukamuka service is accurate and transferred with the permission of the relevant person.

23.4. Personal data may be processed and transferred outside Ukraine, the European Union, the European Economic Area, the United Kingdom or another jurisdiction if necessary for execution of the Order, delivery, payments, technical support, customs clearance or compliance checks.

23.5. The Client has rights in relation to personal data in accordance with applicable law and the Pukamuka Privacy Policy.

24.1. The domain, trademark, design, texts, interface, software, database, visual materials, logos, commercial names and other elements of the Pukamuka service belong to the Service Provider, the Intermediary or are used by them on lawful grounds.

24.2. The Client may not copy, reproduce, use, modify, distribute or otherwise use elements of the Pukamuka service without written permission of the relevant rights holder.

24.3. The Client may not use the Pukamuka service for illegal activity, infringement of intellectual property rights, purchase of counterfeit goods or circumvention of restrictions of stores, brands, payment operators, carriers or law.

25.1. The Service Provider is liable to the Client for proper provision of the service of organising an international purchase, client support, the Pukamuka Service Guarantee and other services within the scope of these Terms.

25.2. The Service Provider is liable to the Client for actions and omissions of third parties engaged by it for the purchase service, organisation of an international purchase, delivery, processing, support, Pukamuka Service Guarantee and other services within the Pukamuka service as for its own actions and omissions, but only within the limits of the specific Order, paid services and the actual area of control of the Pukamuka service.

25.3. The Intermediary is liable for proper provision of services expressly falling within its area of responsibility within a specific Order.

25.4. The Service Provider and the Intermediary are not liable for quality, originality, completeness, functionality, hidden defects, manufacturer warranty obligations or conformity of the goods with the Client's expectations unless the Client has ordered a separate paid inspection or guarantee service.

25.5. The company designated as the Seller of Goods is liable to the Client as the Seller of Goods within the terms of sale of goods, return rules, warranty, applicable law and these Terms.

25.6. The Pukamuka service is not liable for actions or omissions of stores, marketplaces, brands, manufacturers, banks, customs authorities, public authorities, carriers or other persons not engaged by the Service Provider for execution of a specific Order.

25.7. The Pukamuka service is not liable for indirect losses, lost profit, moral damage, loss of expected savings, loss of discount, change of product price, change of exchange rate, cancellation of promotion or unavailability of goods unless expressly provided for in a specific Order.

25.8. Unless expressly provided otherwise by law, a specific Order or the Pukamuka Service Guarantee, the total liability of the Service Provider for the relevant Order is limited to the amount of the Service Provider Fee actually paid by the Client for such Order.

25.9. No provision of these Terms is intended to limit the liability of the Service Provider or the rights of the Client to the extent such limitation is expressly prohibited by mandatory provisions of applicable law.

26.1. The Service Provider may provide the Client with the Pukamuka Service Guarantee within the scope of these Terms, a specific Order or guarantee rules published on the website or in the Personal Account.

26.2. The Pukamuka Service Guarantee may apply where an Order cannot be executed due to reasons within the area of responsibility of the Pukamuka service, including where paid goods have not been purchased or the Order cannot be transferred for execution due to reasons dependent on the Pukamuka service.

26.3. The Pukamuka Service Guarantee may provide for a refund, repeated execution of the Order, compensation within a specified limit, crediting of an amount to the Internal Order Balance or another method of settlement determined by the Service Provider.

26.4. The Pukamuka Service Guarantee does not cover quality, originality, completeness, functionality, hidden defects, manufacturer warranty obligations or conformity of the goods with the Client's expectations unless expressly provided otherwise in a specific Order.

26.5. The Pukamuka Service Guarantee does not cover circumstances outside the area of responsibility of the Pukamuka service, including actions of customs authorities, banks, payment systems, stores, suppliers, manufacturers, marketplaces, public authorities or other third parties not engaged by the Service Provider for execution of the specific Order.

26.6. The Pukamuka Service Guarantee does not apply if the Client provided inaccurate data, violated these Terms, initiated an unfounded payment dispute or chargeback, failed to provide required documents, failed to receive the goods on time, ordered prohibited goods or concealed information important for execution of the Order.

26.7. To review the application of the Pukamuka Service Guarantee, the Client must provide the Order number, description of the situation, documents, photos, videos, payment confirmations and other information requested by the Pukamuka service.

26.8. The amount, procedure and timing of guarantee compensation are determined by the Service Provider based on the review of the Client's request, taking into account the Order amount, service fees paid, Product Price, actually incurred expenses, actions of involved persons and available evidence.

26.9. If the Client simultaneously initiates a request under the Pukamuka Service Guarantee and a payment dispute, chargeback or another payment dispute, review of the Pukamuka Service Guarantee may be suspended until the payment dispute is completed.

27.1. The Client is responsible for the accuracy of data provided during registration, placement of an Order, payment, delivery, customs clearance, return or claims review.

27.2. The Client is responsible for the correct choice of product, size, colour, model, technical characteristics, quantity, link and other parameters.

27.3. The Client confirms that the goods are not prohibited or restricted for purchase, export, import, transportation or delivery to Ukraine.

27.4. The Client must provide documents or additional information if they are necessary for payment verification, identity confirmation, delivery, customs clearance or compliance with legal requirements.

27.5. The Client is responsible for the consequences of providing incomplete, inaccurate or unreliable information.

27.6. The Client must compensate the Service Provider, Intermediary, Seller of Goods or another involved service participant for expenses, losses, fines, sanctions, additional payments or other losses arising as a result of the Client's actions or omissions, provision of inaccurate information, violation of these Terms, carrier rules, payment operator rules or law.

28.1. Official communication channels with the Pukamuka service are email, Personal Account, official messengers, feedback forms on the Pukamuka website or other channels expressly specified on the website or in the Personal Account.

28.2. For requests, complaints, inquiries regarding an Order, returns, the Pukamuka Service Guarantee, personal data or other matters, the Client must use the official communication channels of the Pukamuka service.

28.3. Messages sent through unofficial channels, personal accounts of employees, unauthorised messengers or other third-party channels may not be considered a proper request to the Pukamuka service.

28.4. Current contact details of the Pukamuka service may be specified on the website, in the Personal Account, invoice, payment confirmation or another official service document.

28.5. The Pukamuka service reviews Client requests within a reasonable period, taking into account the nature of the request, complexity of the matter, need to obtain information from third parties, payment operators, carriers, warehouses, customs authorities, the Seller of Goods or other involved persons.

29.1. The Service Provider may amend these Terms, tariffs, list of available countries, payment methods, list of Additional Services, delivery rules, Pukamuka Service Guarantee rules and other terms of the Pukamuka service.

29.2. The current version of the Terms is published on the website, in the Personal Account or through another official Pukamuka channel.

29.3. Continued use of the service after update of the Terms means the Client's consent to the updated version.

29.4. An Order is governed by the version of the Terms effective at the time of placement or payment of the Order, unless otherwise provided by law, the specific Order or updated service terms.

29.5. The Pukamuka service may store an archive of previous versions of these Terms in its own information systems, on the website, in the Personal Account or in another internal or public repository.

29.6. In case of a dispute regarding the version of the Terms applicable to a specific Order, the Pukamuka service may use technical records, Order placement date, payment date, Personal Account data, Terms version, checkbox, acceptance log, Order evidence package or other electronic evidence.

30.1. If any provision of these Terms is found invalid, illegal or unenforceable, this shall not affect the validity, legality and enforceability of the remaining provisions of these Terms.

30.2. In such case, the invalid, illegal or unenforceable provision shall apply to the maximum extent permitted by applicable law or shall be replaced with a provision that most closely corresponds to the original intention of the parties and is valid, legal and enforceable.

30.3. Invalidity of a separate provision does not affect the validity of the Order, payment, services performed, the Client's obligation to pay for actually provided services, compensate agreed expenses or fulfil other obligations unless expressly provided otherwise by applicable law.

31.1. Participants of the Pukamuka service are released from liability for full or partial non-performance of obligations if such non-performance resulted from force majeure circumstances, including war, hostilities, strikes, sanctions, fires, floods, epidemics, actions of public authorities, customs restrictions, payment system failures, carrier actions, internet failures, cyberattacks, payment blocking or other events that the parties could not foresee or control.

31.2. In case of force majeure, the time limits for execution of the Order may be extended for the duration of such circumstances and the period necessary to restore normal execution of the Order.

32.1. Relations between the Client and the Service Provider regarding the service of organising an international purchase, client support and the Pukamuka Service Guarantee are governed by the law of Ukraine unless expressly determined otherwise by separate terms or a specific Order.

32.2. Relations between the Client and the Intermediary regarding product selection services, consulting support, technical administration, Order processing and the Personal Account may be governed by the law of the country of registration of the Intermediary unless expressly determined otherwise by separate terms or a specific Order.

32.3. Relations between the Client and the Seller of Goods regarding the sale of goods may be governed by the law of the country of registration of the Seller of Goods or other law specified in the terms of sale of the relevant Seller of Goods.

32.4. The parties aim to resolve all disputes through negotiations, support requests, claims review or another agreed method of settlement.

32.5. If a dispute cannot be resolved through negotiations, it shall be resolved in accordance with applicable law and jurisdiction rules determined for the relevant legal relations.

33.1. These Terms may be published in Ukrainian, English or other languages.

33.2. For relations with Clients in Ukraine, the Ukrainian version of these Terms shall prevail unless expressly stated otherwise in a specific Order, invoice, payment confirmation or other Pukamuka service document.

33.3. Translations of these Terms into other languages may be used for the convenience of Clients, partners, banks, payment operators or other persons, but in case of discrepancies, the version expressly designated as prevailing for the relevant legal relations shall prevail.

By placing an Order, making a payment or using the Pukamuka service, the Client confirms that the Client:

1. has read these Terms;
2. understands the roles of the Service Provider, Intermediary and Seller of Goods;
3. understands that the goods are purchased from the company expressly designated as the Seller of Goods in the specific Order;
4. understands that the Service Provider organises the Pukamuka service and is liable to the Client within the scope of these Terms;
5. understands that the Intermediary may be involved in the execution of the Order as a service, technical, consulting, payment, operational or other partner of the Service Provider;
6. understands that Pukamuka is not a bank, payment institution, electronic money institution, money transfer service, currency exchange service, investment platform or financial marketplace;
7. understands that the Pukamuka Service Guarantee is not a financial service, insurance, bank guarantee or separate financial product;
8. understands that the Tax Effect is not a separate right of the Client to compensation unless expressly stated otherwise in a specific Order;
9. understands that Pukamuka is not a marketplace, manufacturer, official dealer, warranty centre or representative of brands unless expressly stated otherwise;
10. has provided accurate data;
11. confirms that the goods are not prohibited or restricted;
12. agrees to the terms of payment, delivery, returns, complaints, the Pukamuka Service Guarantee, personal data processing, the Order evidence package and liability.