PUBLIC SERVICE CONTRACT

This Public Service Contract is concluded between:

PERSONAL BUYER LOGISTICS S.R.L., a company registered under the laws of Romania, with the company details indicated above,

and

the individual who accesses the website, creates an account, submits an order, uses the services, uses an international address, hands over or receives a parcel through the Pukamuka logistics process, or makes a payment, hereinafter referred to as the "Customer".

The Customer accepts this Contract by any of the following actions:

• using the website;
• submitting an application;
• creating an account;
• placing an order;
• using an international address provided through Pukamuka;
• requesting postal, courier, warehouse, forwarding, processing, delivery or shopping assistance services;
• registering a parcel;
• making a payment;
• confirming acceptance in the account, form or checkout flow.

If the Customer does not agree to this Contract, the Customer must not use Pukamuka services.

Pukamuka makes the contractual terms available to the Customer in a format that allows saving and reproduction.

Pukamuka provides services related to international shopping assistance, parcel receipt, parcel identification, sorting, temporary storage, warehouse processing, consolidation, repacking, forwarding, postal/courier handling and international delivery coordination.

Services may include:

• provision of an international shopping address;
• receipt of parcels at warehouses, postal/courier points or partner centres;
• parcel identification and registration;
• warehouse handling and sorting;
• temporary storage;
• weighing and measuring;
• parcel photography;
• external or operational inspection;
• parcel consolidation;
• repacking;
• preparation for dispatch;
• handover to international or local carriers;
• customs-related support;
• coordination of delivery to Ukraine;
• return to sender or seller, where possible;
• shopping assistance services, where available;
• other services displayed on the website or in the Customer account.

Pukamuka provides international shopping assistance, postal, courier, forwarding, warehouse, parcel processing, consolidation and delivery coordination services.

Pukamuka is not a bank, payment institution, electronic money institution, financial services provider, money transfer service, currency exchange service, investment platform or financial marketplace.

Pukamuka does not receive funds for saving, investment, lending, person-to-person transfer, currency exchange, cash withdrawal or other independent financial services.

Any amounts paid by the Customer are used exclusively for:

• payment of products, if shopping assistance is requested;
• service fees;
• parcel receipt;
• warehouse handling;
• processing;
• sorting;
• consolidation;
• repacking;
• storage;
• shipping;
• delivery coordination;
• customs duties;
• VAT, if applicable;
• payment provider fees;
• carrier or other third-party fees;
• other costs directly related to the Customer's orders and parcels.

Pukamuka does not provide cash-on-delivery, payment collection, money transfer or financial settlement services unless such service is expressly enabled as a separate partner-supported or regulated service.

Pukamuka provides services related to the receipt, identification, sorting, temporary storage, processing, consolidation, repacking, forwarding and delivery coordination of parcels.

Depending on the route, country, product category and operational model, Pukamuka may act as a logistics coordinator, warehouse operator, forwarding service provider, courier service coordinator or postal/courier service provider, directly or through authorised partners, subcontractors, carriers, warehouses, customs brokers and local delivery operators.

The services may include:

• receipt of parcels at an international address or partner warehouse;
• internal registration and identification of parcels;
• sorting and warehouse handling;
• temporary storage;
• weighing and measuring;
• external inspection;
• photography;
• repacking;
• consolidation;
• preparation for dispatch;
• handover to international or local carriers;
• customs-related support;
• delivery coordination to the recipient;
• return to sender or seller, where possible.

Pukamuka may use third-party carriers, postal operators, warehouses, couriers, customs brokers, fulfilment partners and logistics subcontractors for the performance of the services.

Acceptance of a parcel into the Pukamuka logistics process does not mean confirmation that the goods are lawful, safe, correctly declared, compliant with customs rules or eligible for delivery.

Pukamuka may refuse, suspend, hold, return or stop processing any parcel if its processing may create legal, customs, logistics, safety, operational, financial, sanctions, fraud, reputational or compliance risk.

Pukamuka is not the manufacturer of products purchased by the Customer.

Pukamuka does not guarantee:

• product availability in third-party stores;
• authenticity of products sold by third parties;
• product quality;
• conformity with the store description;
• commercial warranties of the manufacturer or seller;
• the store's decision to accept or refuse an order;
• the store's dispatch time to the international warehouse.

The product-related relationship may exist between the Customer and the third-party seller, depending on the specific order model and documents issued.

Pukamuka provides services related to order processing, parcel handling and delivery coordination, not commercial warranties for the product, except where expressly required by law or this Contract.

Depending on the service model, the Customer may act as the recipient, beneficiary of the logistics service, person giving delivery instructions, or person responsible for providing product, customs and delivery information.

The Customer is responsible for ensuring that all information required for parcel identification, customs processing, delivery, return or claim handling is accurate, complete and provided on time.

Pukamuka may rely on information provided by the Customer, seller, carrier, warehouse, payment provider or customs broker for operational processing of the parcel.

Services are available to individuals who are at least 18 years old.

The Customer represents and warrants that they:

• have legal capacity to enter into this Contract;
• provide accurate and complete information;
• use the services for lawful purposes;
• do not use the services for fraudulent, unauthorised commercial, sanctioned or illegal activities;
• do not order prohibited or restricted goods;
• comply with applicable laws in the seller's country, transit country and destination country.

The Customer may use Pukamuka services by:

• purchasing a product directly from an online store and using an international address;
• requesting shopping assistance;
• registering a parcel in the account;
• providing data required for identification, processing, customs and delivery.

Pukamuka may refuse, suspend or cancel an order or parcel processing if:

• the product is unavailable;
• payment cannot be processed;
• the store refuses the sale;
• information provided is incomplete or incorrect;
• there is fraud risk;
• the product is prohibited or restricted;
• there is sanctions risk;
• there is customs, logistics, legal or reputational risk;
• the carrier or payment partner refuses processing;
• continuing the order or parcel processing may breach bank, payment processor, card scheme, carrier or compliance partner rules.

A parcel is accepted into the Pukamuka logistics process only after it has been received, identified and registered by Pukamuka or its logistics partner.

Pukamuka may refuse to accept, process or forward a parcel if:

• the parcel is not properly addressed;
• the Customer code or required identifier is missing;
• the recipient data is incomplete or incorrect;
• the parcel cannot be matched to a Customer account;
• the packaging is damaged, open, transparent, unsafe or unsuitable for transport;
• the parcel contains or may contain prohibited or restricted goods;
• the parcel exceeds accepted size, weight, value or category limits;
• the parcel may create legal, customs, operational, safety, reputational, sanctions, fraud or compliance risk.

Acceptance of a parcel for processing does not mean confirmation that the contents are lawful, safe, correctly declared, compliant with customs rules or eligible for delivery.

Service prices may be displayed on the website, in the Customer account, in an offer, invoice or communication sent to the Customer.

The total cost of an order or parcel may include:

• product price;
• shopping assistance fees;
• domestic shipping costs in the seller's country;
• receipt costs;
• warehouse handling costs;
• processing costs;
• sorting costs;
• consolidation costs;
• repacking costs;
• storage costs;
• international shipping costs;
• local delivery costs;
• additional services;
• customs duties;
• VAT or other taxes;
• payment provider fees;
• third-party fees or costs.

The Customer is responsible for paying all costs applicable to their order or parcel.

Payments may be made through methods available on the website or in the Customer account.

Payments may be processed by third-party payment service providers.

Pukamuka may refuse to process an order or parcel if payment is not confirmed or if the payment provider, bank, card scheme or compliance partner flags a risk.

The Customer is responsible for the accuracy of payment data and availability of funds.

Pukamuka may request additional information to verify a payment, order, parcel or Customer identity where necessary for fraud prevention, compliance, sanctions, disputes or payment partner requirements.

The Customer may have a statutory right to withdraw from a distance contract in the cases provided by applicable law.

For Pukamuka services, the Customer may request cancellation before the service is performed.

If the Customer requests the service to start before expiry of the statutory withdrawal period, the Customer understands that:

• services already performed cannot be cancelled retroactively;
• costs already incurred may be deducted;
• fully performed services may no longer be refundable, to the extent permitted by law;
• third-party costs, including carrier, warehouse, payment processor, store, customs or authority costs, may not be refundable if already incurred.

Refunds may be made in the following cases:

• the product could not be purchased;
• the store cancelled the order;
• there was an overpayment;
• the service was not performed;
• the Customer has unused internal balance, if the system allows it;
• other cases provided by law or Pukamuka rules.

Already incurred costs are not refundable, including payment provider fees, store fees, processing fees, warehouse handling fees, shipping costs, storage fees, return costs, customs costs, third-party costs and services already performed.

Refunds are made through available and permitted payment methods within a reasonable time.

If the Pukamuka system displays an internal balance, it is exclusively an internal record of amounts related to the Customer's orders, parcels, services, shipping, refunds or costs.

This balance:

• is not a bank account;
• is not an electronic wallet;
• is not electronic money;
• is not a payment service;
• is not a deposit;
• does not generate interest;
• cannot be used for transfers to other persons;
• cannot be withdrawn in cash;
• cannot be used outside Pukamuka services;
• cannot be used for currency exchange, investments or payments to unrelated third parties.

The Customer may not use Pukamuka services for prohibited or restricted goods.

The list may include, without limitation:

• weapons;
• weapon components;
• ammunition;
• explosives;
• dangerous fireworks;
• drugs;
• controlled substances;
• prescription medicines;
• restricted pharmaceuticals;
• medical products without required documents;
• alcohol, where transport or import is prohibited;
• tobacco;
• nicotine products;
• cash;
• bank cards;
• identity documents;
• passports;
• securities;
• raw precious metals;
• precious stones without documents;
• counterfeit goods;
• products infringing intellectual property rights;
• toxic materials;
• radioactive materials;
• flammable substances;
• corrosive substances;
• batteries or dangerous products not accepted by carriers;
• live animals;
• non-accepted perishable goods;
• sanctioned goods;
• any goods prohibited by law, carriers, customs authorities, banks, card schemes, payment processors or compliance partners.

Pukamuka may refuse, block, return, suspend, destroy or stop processing any parcel or product that breaches these rules, to the extent permitted by law.

The Customer declares that they:

• are not a sanctioned person;
• do not act on behalf of a sanctioned person;
• do not use the services for persons, entities, countries, products or activities subject to sanctions;
• do not use the services for fraud, money laundering, terrorist financing, sanctions evasion or other illegal activities.

Pukamuka may conduct compliance checks and request additional information.

Pukamuka may refuse or suspend services if there is sanctions risk, fraud risk, illegal activity risk, breach of payment partner rules, carrier rules or customs requirements.

The Customer is responsible for:

• accurate product description;
• indication of the real value;
• provision of invoices, receipts or requested documents;
• payment of customs duties, VAT, excise duties, brokerage fees and other mandatory costs;
• compliance with import rules in the destination country.

The Customer authorises Pukamuka and its partners to transmit necessary information to carriers, customs brokers, customs authorities, tax authorities or other competent authorities.

Authorities may request additional documents, modify the declared value, apply taxes, hold the parcel, return it, destroy it or refuse import.

Pukamuka may set a free storage period.

After this period expires, storage fees may apply.

If a parcel is not claimed, identified, paid for or shipped within a reasonable time, Pukamuka may:

• request additional information;
• charge storage fees;
• return the parcel, if possible;
• suspend processing;
• dispose of the parcel in accordance with applicable law and operational rules.

Pukamuka has the right to open, inspect, photograph, weigh, measure or repack parcels where necessary for:

• identification;
• security;
• checking prohibited goods;
• customs requirements;
• parcel protection;
• reduction of weight or volume;
• fraud prevention;
• requirements of carriers, banks, payment processors, card schemes or authorities.

Where available, Pukamuka or its logistics partners may provide electronic tracking during receipt, sorting, warehouse processing, dispatch, international transportation, customs processing and final delivery.

Tracking information is provided for operational convenience and may be updated with delay depending on the carrier, warehouse, customs authority or local delivery partner.

Proof of delivery may include electronic confirmation, courier status, delivery scan, recipient confirmation, locker delivery confirmation, carrier report or other operational evidence.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is invalid, customs clearance is not completed, payment is not made, the recipient refuses the parcel, or the carrier cannot complete delivery, Pukamuka or its logistics partner may:

• notify the Customer;
• request additional information;
• arrange a second delivery attempt, if available;
• redirect the parcel, if possible;
• hold the parcel at a delivery point or warehouse;
• return the parcel to the sender, seller or warehouse;
• charge additional storage, redirection, return or handling costs;
• dispose of the parcel in accordance with applicable law and operational rules if it remains unclaimed.

The Customer is responsible for all costs caused by failed delivery, refusal, incorrect address, incomplete recipient data, unpaid charges, customs issues or failure to respond to Pukamuka requests.

If a parcel is lost, stolen, totally destroyed, partially damaged or partially missing during the logistics process, Pukamuka will review the claim based on available evidence, carrier rules, declared value, insurance availability, service type and applicable law.

Compensation, where applicable, may be limited to:

• the declared value of the goods, if a declared value or insurance service was selected and accepted;
• the amount approved by the carrier or logistics partner;
• the shipping fee paid for the affected service;
• another amount required by mandatory applicable law.

If the Customer declared a value lower than the actual value, compensation may be limited to the declared value, where permitted by law.

No compensation is payable where the loss, damage or delay was caused by:

• incorrect or incomplete information provided by the Customer;
• unsuitable packaging;
• prohibited or restricted goods;
• customs refusal or authority decision;
• force majeure;
• natural properties of the goods;
• seller's actions or omissions;
• recipient's refusal or failure to collect the parcel;
• failure to provide documents requested for investigation.

Pukamuka is liable for services performed within the limits set by this Contract and applicable law.

Pukamuka is not liable for:

• quality of products sold by third parties;
• authenticity of products sold by third parties;
• decisions of online stores;
• delays caused by sellers;
• customs delays;
• authority decisions;
• refusal of processing by banks or payment processors;
• prohibited or restricted goods;
• incorrect data provided by the Customer;
• unsuitable packaging;
• force majeure;
• indirect losses, lost profit or commercial damages.

The Customer is responsible for:

• accuracy of data provided;
• legality of products ordered;
• suitability of packaging, unless repacking was expressly performed by Pukamuka;
• payment of costs;
• compliance with customs requirements;
• provision of necessary documents;
• compliance with this Contract;
• damages caused to Pukamuka or third parties by false information, fraud, abuse or prohibited goods.

Pukamuka may suspend, limit or terminate Customer access if:

• the Customer breaches this Contract;
• there is suspected fraud;
• there is sanctions risk;
• prohibited goods are ordered;
• the Customer does not provide requested documents;
• payment is not made;
• parcel processing creates legal, financial, operational, customs, safety or reputational risk.

Pukamuka is not liable for failure or delay caused by events outside its reasonable control, including:

• war;
• military action;
• strikes;
• pandemics;
• natural disasters;
• customs restrictions;
• sanctions;
• authority decisions;
• logistics disruptions;
• IT outages;
• cyberattacks;
• unavailability of third-party services.

Pukamuka may amend this Contract when services, law, partner requirements, technical infrastructure, logistics routes, warehouse operations or operational model changes.

The current version is published on the website.

Continued use of the services after publication of changes constitutes acceptance of the updated version.

This Contract is governed by Romanian law, unless mandatory applicable rules provide otherwise.

The parties will attempt to resolve disputes amicably.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts according to applicable law.

PERSONAL BUYER LOGISTICS S.R.L.

Registered office: Iaşi County, Municipality of Iaşi, Grigore Ureche Street, No. 3, basement, Class Office Center, office no. 10, at the Law Office of Duhnea Dana Elena, Bl. GH. SONTU

Unique Registration Code: 54614158

Trade Register Number: J2026029213001

EUID: ROONRC.J2026029213001

Email: support@pukamuka.com